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Shipping and Handling

Order Processing

We process orders from 9:00AM - 6PM on weekdays and 9:00AM - 2PM on Saturday. We do not process orders on Sunday and all major Malaysia holidays (except same day delivery. Your order will be processed the next following business day. Our daily shipping cut-off time is 3PM. 

 

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Domestic Orders (Within Peninsular Malaysia)

Pos Laju - Next day delivery (D+1) business days* in transit

 

Skynet - Next day delivery (D+1) business days* in transit

 

CollectCo - 2-3 Working days delivery  (Self collect at the local store near you)

 

MatDespatch - Same day delivery (Within Klang Valley area only - KL & Selangor)

 

Domestic Orders (Sabah & Sarawak)

Pos Laju - Next day delivery (D+1) business days* in transit

Skynet - Next day delivery (D+1) business days* in transit

CollectCo - Same day or next day delivery (Self collect at the local store near you)

 

Tracking numbers will be provided via email once order has been processed. Tracking links:

      http://poslaju.com.my/track-trace-v2/

      http://www.skynet.com.my/

      https://send.collectco.my/track-parcel

   https://app.matdespatch.com/customer/track

 

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International Orders

All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, and VAT fees are not covered and customers are responsible for these payments. FinestOunce is not responsible for any packages that are siezed or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of Malaysia, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.

 

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items. All products sold are listed in Malaysia Ringgit and will not be automatically converted into your local currency. FinestOunce is not responsible for any conversion fees associated with international orders. If you have not received your order within 15 working days, please contact your local customs agency). Standard international shipping will only show movement from our warehouse to the Malaysia international sort facility.

 

Standard Air Shipping

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​​DHL Express

Tracking numbers will be provided by email once order has been processed. Track your orders:

          https://www.pos.com.my/postal-services/quick-access/?track-trace

    http://www.dhl.com/en/express/tracking.shtml

 

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Lost & Undelivered Packages: 

Lost or undelivered packages are not the responsibility of FinestOunce, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. FinestOunce strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. FinestOunce is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user. 

 

Pos Laju Customer Service 
Call: 1-300-300-300 to file a claim
Email: care@pos.com.my
Web: http://www.poslaju.com.my

Hours of Operation 
Monday – Friday: 8:30am to 8:00pm 
Saturday – 8:30am to 5:00pm (except 1st Saturday of the month and Public Holidays)

 

Skynet Customer Service 
Call: 603- 56239090 to file a claim
Email: skynethq@skynet.com.my
Web: http://www.skynet.com.my

Hours of Operation 
Monday – Friday: 8:30am to 5:30pm 
Saturday – 8:30am to 1:00pm

 

Collectco Customer Service 
Call: 010 229 2470
Email: hello@collectco.asia
Web: https://collectco.my/

Hours of Operation 
Monday – Friday: 9:00am to 7:00pm 
Saturday – 9:00am to 12:00pm

 

MatDespatch Customer Service 
Email: contact@matdespatch.com

 

Pos Malaysia Customer Serive (International Standard Air Shipping)
Call: 1-300-300-300 (Domestic)
Call: 603-2727-9100 (Overseas)
Email: care@pos.com.my
Web: http://www.pos.com.my/

Hours of Operation 
Monday – Friday: 8:30am to 8:00pm 
Saturday – 8:30am to 5:00pm (except 1st Saturday of the month and Public Holidays)

 

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Missing and Incorrect Items: 

If you are missing or have one or more incorrect items in regards to your order, email us at info@finestounce.com with your order number here: Click Here To Email Us within 72 hours of order delivery. Please include a clear picture of the packing slip. Once your order has been reviewed, missing items will be shipped out. A return label will be provided for incorrectly shipped items if necessary. 

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Damaged in Transit: 

If you receive your order with damaged items, you must email us at info@finestounce.com or email us here: Click Here To Email Us within 36 hours of delivery. Once your claim has been submitted, reviewed, and approved, we will reship the affected items. If you have not contacted us within 36 hours of delivery, a claim must be filed with the appropriate shipping courier. 

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Canceling and Altering Orders: 

Due to the volume of orders FinestOunce receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order. 

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Delayed Orders: 

Orders may be delayed depending on time placed (please refer to Order Processing Time & Cut-Off Time above) as well as conflict with holidays and other events. FinestOunce observes all major national holidays (Malaysia) and orders placed immediately before or after those days may be delayed. Shipping Couriers may also observe additional holidays upon which additional shipping delays may occur during those times. Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.

 

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.