FAQ | Finest Ounce Vape Malaysia

Q. How do I purchase my order on the site?

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?

Finestounce.com offers various kind of Payment Methods as shown below. Or you can click here to go to our payment page for more details.


1. Online Payment

2. Paypal / Credit Card

  • Paypal (Visa or Mastercard / American Express / Paypal Funds) 

3. Offline Payment
Bank Account : 562731120121
Account Name : FINEST OUNCE

You may scan / snap a picture and email us the above info to Email Address : support@finestounce.com

You can also whatsapp us at +60122792269

Note: Your purchased products will not be delivered until we have this confirmation. 

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?


Step1 : Click on “Lost Password?” and fill your email that used to register the account in the box.

Step2 :Click Submit.

Step3: A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?

Yes, only if the order is still on pending status. If the order has already been shipped out, you cannot cancel the order.

For refund process, we will refund 95% of your total order with terms and conditions. Refund process will take 1-2 weeks.

Please send an email to our customers service email at support@finestounce.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit (MYR)


 Q. When will your order be process?
For international order, we will take 2-3 working days to process it while for local 1-2 working days. Any new order that we received 1 day before public holiday in Malaysia, we will process your order in the next working day.


Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to working days for domestic and 4 to 11 working days for international orders. Click here to go to our shipping page for more details.


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to support@finestounce.com for us to clear your doubts.